Promotional Code(s) Terms & Conditions

From time to time we will offer promotional codes and discounts herein described as ‘Promotional Code(s)’ (including without limitation discounts, offers, promotions, prize draws, vouchers, competitions etc.) via different channels to new and/or existing customers.

The entire contents of this page relate to the general terms of use of any Promotional Code(s). If you do not agree to any of them we would kindly request that you do not engage in the use of any Promotional Code(s).

By using any Promotional Code(s), you are agreeing to the below and following general terms of use being that Promotional Code(s):

  • may only be redeemed online at our Website. Discounts and/or free items cannot be redeemed in-store, via telephone or mail order unless expressly advertised.
  • cannot be used in conjunction with any other offer, discount or promotion.
  • May be used only once per transaction/household unless otherwise expressly stated.
  • Where a buy one get one free code is provided and used, the promotional code will be applied against the cheapest specified free item within the Order; meaning this will be the free item. 
  • is redeemed by entering such code at the appropriate point on the online purchase order process for a qualifying purchase or in the case of discounts, vouchers and/or free items, as expressly advertised.
  • is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotions.
  • cannot be used for the purchase of gift vouchers and/or gift cards.
  • are non-transferable and non-refundable.
  • not available to employees of Tulsi or any other associated companies.
  • submitted in accordance with these Terms, or incomplete, illegible, expired or otherwise defective shall be rejected and/or disqualified and our decision is final.
  • is only valid during the period identified and on the dates and for the products specified in the media it was delivered in. If no period is specified above, the Promotional Code shall be valid for no longer than 3 days from launch (but only whilst that particular Promotional Code is still available).

In the case of a free item being offered, all items are subject to availability and we reserve the right to substitute such free item for any reason, for that of similar quality and value.

We reserve the right to (i) cancel or withdraw any Promotional Code, (ii) refuse to allow any customer to participate in the Promotional Code, (iii) decline to accept orders where, in its opinion the Promotional Code is invalid for the order being placed (iv) exclude any single or group of products from any general promotion (such excluded products can be found during the online order process at the relevant checkout stage upon entry of the Promotional Code, or prior to your purchase by emailing: info@mytulsi.co.uk).

We accept no responsibility for Promotional Codes that are illegible, lost, delayed or damaged during any such promotion, on any media or channel delivered via or electronically on the website.

By entering any such Promotional Code(s) and any personal data, all participants agree to our general Terms and Conditions, Privacy Policy and Cookie Policy that relate to any awards, free offers etcetera that the participant enters into.

We reserve the right to provide marketing materials, website publications, promotions or competitions to you and you consent to the same. Your rights and our obligations are outlined in the Privacy Policy and Cookie Policy. By entering any such Promotional Code(s), your personal data will be held by Tulsi in accordance with our terms and for the purpose of administering any Promotional Code(s) and contacting you in relation to the same or other promotional material or information.

Returns of products or cancellation of order

Our goods and services are generally non-refundable. In the case of a returned order where an exception is made, any free items must be returned as new, at the same time in its original packaging and the product documentation, with proof of the Promotional Code used and at your own cost and risk.

The Goods must not have been consumed, used and, where applicable, must not have been removed from the sealed clear packaging.

Failure to return the product as new, or in part, whole or at all, then we reserve the right to deduct the full price of the free part from your credit. In the case of a credited part or order, only the amount paid (less the cost of any free item if applicable) will be credited. Where the redemption of a Promotional Code is subject to a minimum spend requirement, redemption is only permitted in respect of the purchase of the qualifying products (as communicated to you when issuing the Promotional Code). Where a Promotional code has been communicated via email the Promotional Code is non-transferable and the email address provided with the order must be the same as the email address to which the Promotion was sent.

How do I use a Promotional Code(s)

  • Step 1: Simply consider the terms of the Promotional Code(s) to understand what is means. If in doubt contact us online and we can happily explain it to you.

We intend to explain how to use a Promotional Code(s) based on the below example.

You have received a Promotional Code(s) in form of an online coupon called ‘DRINK23’ which means you get any free soft drink when you spend more than £20.

  • Step 2: You will visit us online, make your order selection and as long is meets over the value of £20 before you move onto the checkout you must add your free item in which case this is any free soft drink

You can scroll to the selection of soft drinks, pick your selection and add to the basket before checkout.

*Please note that if you do not select your free item before checkout where a promotional code relates to a free item, the Promotional Code(s) will not work because it will not have a qualifying item to apply it against.

  • Step 3: At the point of checkout, you will be asked if you have a coupon? Click the dropdown and enter the coupon code before clicking ‘Apply Coupon’
  • Step 4: Click on ‘Order Review’ where you should see your Order discounted by the Promotional Code(s). If it has not been discounted then this could either be that your order has not the qualifying requirement or you have entered the code incorrectly.

If you have any problems in processing a Promotional Code(s) please do telephone into us where a member of our team will be happy to help you through the process.